August 09, 2021 4 min read

How Pre-treatment Can Improve Lash Retention

Lash retention problems? We’ve got you, babe. 

If you want to give your clients the BEST lash retention ever, then how you perform the pre-treatment routine is crucial! 

In the past, a decent Cleanser and Primer were seen as sufficient for eyelash extensions prep - we’re here to tell you that this will no longer cut it! 

In order to be TOP of the lash game, we recommend that you follow each step below so that the natural lashes, lash extensions and lash extension glue all work together in perfect harmony to give your best retention yet!


STEP 1) Using Lash Shampoo

London Lash - Lash Shampoo

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Always, always, alwayswash a client's lashes before the treatment with lash shampoo. With just a lash cleanser and lash primer it's not always possible to clean natural lashes up to the excellent standard you want to be known for. Foam cleanser is the best product to remove eye makeup quickly, so if your client comes to you wearing mascara and eyeshadow, this will be your very best friend!

How to Use:

  1. Dispense a single pump of lash shampoo onto the back of your gloved hand.
  2. Grab a bit of the lash shampoo with a cleansing brush and massage gently into the lash line.
  3. Rinse with saline solution. Make sure you completely wash away the shampoo from lashes - if you leave some traces of lash shampoo on the lashes it will affect your retention in the same way as if you'd leave oils or traces of make-up there.
  4. Pat dry with a tissue. 

Top tip: You can also stock our lash shampoo in your salon and sell it to your customers to maintain their aftercare routine at home.


STEP 2) Protein Remover Pads

London Lash - Protein Remover Pads

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Protein Remover Pads: Unsure what these are? Don’t worry, we’re here to give you the lowdown! Our Protein Remover Pads are an essential step in the pre-treatment routine to ensure that any makeup traces, natural oils and proteins are removed from the natural lashes and the skin around the eyes. 

How to use:

  1. Take one protein pad and place it around your fingertip.
  2. Gently wipe the lashes, eyelids and the skin underneath the eye until you remove all leftover makeup and oils.
  3. Protein Removing Pads can also be used during the infills to clean the eye area or lash line - use a dabbing motion on the lashes to avoid them getting stuck to the glue bonds, and focus on the skin around the eyes in gentle swiping motions.

STEP 3) Cleanse the Lashes

London Lash - Cleanser

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Next step, Cleanser! Cleanser is alcohol based so gets straight to work breaking down any oils, sebum, makeup and product residue on the lashes. 

How to Use: 

  • Apply a drop of Cleanser to two micro brushes and dab the excess onto a tissue to avoid any running into the eyes.
  • “Sandwich’ the lashes between the two micro brushes and brush from root to tip, focusing on the roots 
  • Repeat throughout the lash line on both eyes.

Top Tip! For an extra touch of luxury for you and your client, opt for a Cherry or Coconut scented Cleanser!

STEP 4) Lash Primer

London Lash - Primer

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Primer must follow Cleanser - while Cleanser is alcohol based and breaks down oils, it is drying on the lashes. Primer is water based so moisturizes the lashes, making them the best surface for extensions! As we all know, glue needs moisture in order to dry.

How to Use: 

  • Apply a drop of Primer to two micro brushes and dab the excess onto a tissue to avoid any running into the eyes.
  • “Sandwich’ the lashes between the two micro brushes and brush from root to tip, focusing on the roots 
  • Repeat throughout the lash line on both eyes.

Top Tip: Primer is also available in a luxurious Coconut scent - opt for this for an even more enjoyable experience!

STEP 5) Lash Retention & Speed Booster

London Lash - Retention & Speed Booster

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Retention & Speed Booster is a multi-functioning product that will enhance your treatment as it increases retention AND the speed of work. 

Due to its alkaline pH, Retention & Speed Booster helps to gently open the hair cuticles, giving the glue more surface areas to grip onto. 


BEFORE using Retention & Speed Booster:

- hair is smooth and cuticles are closed

- there is less surface area on the natural lash for the glue to adhere to

- a natural lash surface area may even be slippery on some clients due to oily skin or very shiny lashes

AFTER using Retention & Speed Booster:

- hair cuticles are slightly opened

- increased surface area for optimal adhesion

- hair is rougher which makes the glue grip better to a natural lash

How to use:

To increase the retention, apply Retention & Speed Booster with a micro brush on natural lashes, after cleanser and primer to slightly open hair cuticles and increase the surface for better grip and adhesion.

To increase the speed of the treatment, apply Retention & Speed Booster with a micro brush on the strip of the extensions in the box or on the lash palette to prevent the lash fan from closing during the "fanning".

Top Tip! Do NOT use on Easy Fanning Lashes! Due to the double layer of lashes on easy fanning lash strips, Booster melts the glue and causes it to become stringy. 

So, from as little as $116 you can be confident your pre-treatment routine is going to be KILLER!