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Delivery & Return
General Information
Standard Shipping (3-8 working days) - $4.95
Express Shipping (1-3 working days) - $7.95
FREE! Standard Shipping on ALL orders over $99 (upgrade to Express for $4.95)
If your order is over $200, it will be shipped with Free Express Shipping
Please note shipping timelines are close estimates, not guarantees. Please ensure you allow plenty of time for your order to arrive.
*Working days are Monday - Friday (excluding holidays)
Please note: We are unable to deliver to PO Boxes or Armed Forces Post Office addresses.
Warehouse Dispatch Information 🚚
All orders placed before 2pm EST / 11:00 am PST/PDT will be dispatched the same day (Monday-Friday)
Orders placed after the cut-off will be dispatched the next working day (Monday-Friday)
Delivery timelines start the day after dispatch (dispatch day is day 0)
*Working days are Monday - Friday (excluding holidays)
During sale periods, we are facing a high volume of orders and advise you to expect slight delays with dispatching orders. We always recommend purchasing your products in advance, with plenty of time before you run out!
CANADA - to shop to Canada please visit londonlash.ca
Good to know:
Orders placed via our USA and CA websites are dispatched from our USA based warehouse.
If the recipient refuses the delivery, the refund for the order will be processed after the parcel will return to the sender. Delivery fees are not refundable in this case.
If you wish to return any item for any reason, you are invited to first contact our Customer Care team. Please send an email to support@londonlash.com to discuss any specifics and receive further instructions.
You are welcome to return any unwanted and unused items in their original packaging within 14 days of receiving the item/s.
Unwanted returned items can be refunded, or exchanged for an alternative item.
In the unusual event that an item breaks or no longer works correctly within a warranty period, the 14 day deadline will be extended. Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Care team at the earliest opportunity, at a maximum of 5 days from receipt of the item.
When returning parcels, please be advised that:
The customer must contact the Customer Care team prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted.
The customer is responsible for any and all return fees incurred when posting items back to London Lash Professional. London Lash will not be liable for any loss or damage Incurred as a result of the use of any chosen shipping service.
No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option.
REFUNDS
Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used.
Refunds will be processed only when the returned items have been received and checked by our Distribution Centre team, and may then take up to 10 business days to reach your account, depending on your bank.
When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.
EXCHANGES
If you wish to exchange an item, the regular rules of the return policy apply.
In the event that an exchange item costs less than the original, London Lash will either refund the difference, or offer store credit for the difference.
If an exchanged item costs more than the original item, London Lash reserves the right to request this additional cost from the customer. This is taken on a case by case basis and is at the discretion of the London Lash Team.
REPLACEMENTS
In the unusual event that an item breaks or no longer works correctly within a warranty period, please contact our Customer Care team who will be happy to assist you in rectifying the issue.
In the event that an item that is to be replaced is no longer in stock, a reasonable alternative will be offered to the customer.
For any questions, please contact our Customer Care team! ❤️
GLUE
Our fastest glues are Power Bond and Royal Bond, and they both are drying in 0.5-1 second if used in their recommended temperature and humidity range.
Power Bond works best in 18-22°C (64.4 - 71.6°F) and 50-65% humidity.
Royal Bond works best in 18-22°C (64.4 - 71.6°F) and 30-80% humidity.
Remember, that the higher the humidity in your room, the faster any glue works! Please note that both of the adhesives are extremely fast and should be used only by HIGHLY EXPERIENCED technicians. Incorrect work with fast-drying adhesives can cause retention problems.
The best lash glue for you will depend on a few different factors. As a beginner, you’ll be looking more at glues like Lady Bond or Satin Bond which have a more gradual drying time. Check out our glue comparison table for a complete guide to picking your glue.
For the most accurate suggestion, you’ll need to know
Your room temperature
Your room humidity
How long it takes you to place an extension on the natural lash after you’ve dipped it into the glue
So it’s worth investing in a hygrometerto keep an eye on your typical room conditions.
All our glues contain the same active ingredient, which is cyanoacrylate. The majority of allergic reactions are caused by the fumes of cyanoacrylate. If a client has experienced a reaction, the likelihood is now they will always be allergic. That is why we do not recommend performing a treatment on a client who had previously developed an allergic reaction to the adhesive or is showing any signs of the reaction.
If you perform a treatment on a client with contraindications to the treatment, you may not be covered under your beauty insurance.
Clients who experience just mild discomfort from the glue fumes may benefit from reducing the fumes with Superbonder at the end of the treatment.
Another tip will be to reduce the glue fumes around the client’s face by using the Glamcor Flow to extract the glue fumes and improve the air quality.
Your room conditions may be affecting the polymerisation process of the adhesive.
We would suggest trying to increase the humidity in the room for faster adhesive polymerisation and adjusting your temperature accordingly. You can also use Boosteron the lash strip and on natural lashes to increase the speed of polymerisation and improve the retention.
We would highly recommend to purchase a Hygrometer to monitor your room conditions and ensure you are working within the optimal room conditions for your adhesive.
Here are a few tips on how you can increase the humidity in your lash room/salon:
1. Place a damp towel over the radiator 2. Get a humidifier - you can pick up cute little ones on the internet, and for an added little touch of relaxation and luxury for you and your clients, you can add a little drop of essential oil to give out a delicate scent! 3. Add some little droplets of water along the eyepatch using a microfibre brush 4. Apply Primer in sections as you work to keep the lashes moistened
Alternatively, if you have been lashing for a while, you may simply have improved your lashing speed! In this case, your lash glue may now be too slow for you. Why not consider testing out a faster-drying adhesive?
There are a few reasons why your glue could become gloopy, however, it usually comes down to incorrect storage and care of the bottle itself.
Here is a little checklist to prevent it from happening:
Ensure your glue is not expired and that it was stored correctly in a cool, dark place, away from direct sunlight and protected from humidity
Ensure that no residue glue in the nozzle has been pushed back into the glue bottle - this may ruin the rest of the glue
Check if your glue has not been opened for longer than 8 weeks
Ensure you close the glue correctly straight after pouring out the drop of glue as otherwise, the glue can start changing its consistency
Do NOT wipe the nozzle with a wet wipe as it may cause the glue in the bottle to become gloopy
If you require any assistance with your lash adhesive, get in touch with us by emailing info@londonlash.com.au including your order number with a description of the problem.
The number one reason why your Russian Volume fans will be closing from the point of dipping them in the lash glue, is simply that your lash glue is drying too slowly for you.
We would first recommend reviewing the necessary room conditions for your glue and adjusting accordingly to increase the temperature and humidity. A great solution to prevent fans from closing and control and improve the bonding process is using Booster on the lash strip before you pick off the lashes to create your fans. You can also apply Booster to the natural lashes to increase the porosity and ensure the lash glue does not travel.
We also recommend checking the amount of glue that you are picking up, as using too much adhesive can also cause the fans to close.
Use a glue nozzle wipe to wipe off the glue from the nozzle after every use. Keep the bottle in an upright position and squeeze the bottle gently to get glue residue out of the nozzle.
When shaking the glue by hand, make sure to remove the cap first, and cover the nozzle with a glue nozzle wipe. This will prevent the glue from getting stuck in the cap.
When shaking the glue with a glue shaker, ensure to hold the glue shaker in an upright position so the bottle is facing vertically (with the cap at the top) and when finished, remove the cap and wipe the nozzle with a glue nozzle wipe.
For more information on the correct storage of your lash glue, read our Glue FAQ blog!
The shelf life for our glues before opening is 6 months from the date of production. This can be found printed on the bottom of the bottle or the foil pouch the glue arrived in.
After opening a glue bottle, we recommend changing your glue bottle every 4 weeks for the best retention, and maximum every 8 weeks. To keep an eye on the freshness of your glue, simply stick a piece of tape with a written date when you open your glue.
You can purchase a spare nozzle to replace the blocked nozzle. If the nozzle got stuck to the cap, we recommend trying our Glue Rescue Kit.
To prevent it from happening in the future, please ensure to clean your glue nozzle after every use, always store your glue correctly, and do not squeeze the bottle to dispense a glue drop.
The white residue on your glue bottle is adhesive that has shock polymerised due to exposure to moisture. This may be caused by not storing your glue correctly or by not fully closing the glue cap.
Please ensure you always store the glue in an airtight container, away from direct sunlight and that the glue cap is always fully attached to the bottle.
Every glue should be shaken for at least 1-2 minutes prior to use for the ingredients to mix. If you are using a Glue Shaker this time will be cut down.
Unless you are using Crystal Bond, which is a clear glue, your glue drop should always be black without any traces of transparent liquid. Ensure you shake the glue not only before the first use of the day but also each time you open it to refresh your glue drop.
We have limited the number of units for purchase of each variant of glue per customer, per order, to 10 pcs to reduce the possibility of overstocking on a perishable product.
The shelf life for our glues before opening is 6 months from the date of production. This can be found printed on the bottom of the bottle or the foil pouch the glue arrived in.
After opening a glue bottle, we recommend changing your glue bottle every 4 weeks for the best retention, and maximum every 8 weeks.
If you have any questions or queries on this, or would like to order in bulk, please contact our customer service team who will be happy to help you.
LASHES
All our lashes are made from synthetic material so are completely cruelty-free and hypoallergenic, they are soft and lovely to work with.
We do have two main collections: Mayfair Mink and Chelsea Silk but the names are only used to differentiate between the collections. Both are still made from synthetic materials. The main difference is in the way the lashes are finished - the Mayfair collection has a shinier and darker appearance than the Chelsea. Chelsea is a great option for clients looking for a more natural volume set or classic lashes, whereas Mayfair is a bolder, darker option which will give a more dramatic and glamorous finish.
The strip that the Mayfair comes on is also a little bit less sticky, so some lash technicians prefer this for creating fans, depending on their favoured fanning method. For classic lashes, Mayfair and Chelsea are both well-loved by lash artists and their clients alike.
The best lashes for you will depend on your preferences and the look you are hoping to achieve, but in quite general terms our best-selling Classic lashes are 0.12 and 0.15 thicknesses.
For Russian Volume sets, our 0.05, 0.06 and 0.07 are well-loved! Or if you're after those super fine lashes for mega volume looks we have 0.03 and 0.04.
Almost all lashes are available in mixed and single lengths trays so that you can either try out a bit of everything or get all of the lengths you love best and use the most. We have a few different curls on offer, but the best-sellers are C, CC and D curls across all ranges, and a new love M-curl!
When choosing the thickness for volume lashes, we need to take into consideration few factors:
Thickness of client’s natural lashes
General condition and health of client’s natural lashes
Final effect you want to create
The more volume you want to create, the thinner the lashes you will use should be. Mega volume fans = thinner lash extensions
For 2D volume, we recommend either 0.10 or 0.07 thickness.
For 3D-5D volume, we suggest 0.07 or 0.05 thickness.
For volume 6D or more we recommend 0.05, 0.04 or 0.03 thickness depending on the final effect you want to achieve.
Please also remember that if you would like to create longer looking lashes, it is good to then reduce the amount of volume, to keep the client's natural lashes in good condition.
All our lashes, except for Matt Flat Ellipse lashes, are perfect for creating a gorgeous volume lash set. It is the lash technician’s personal preference, if they would like to use Chelsea or Mayfairlashes, as both collections can be used for creating fans.
We also sell Easy Fanning Lashes that have mixed lengths on the strip to create an effortlessly easy wispy effect.
Alternatively, you can use Premade Fans which have been handmade already in the factory, allowing you to create a quick volume application, without spending time on creating fans.
It is the lash technician’s personal preference if they would like to use Chelsea or Mayfairlashes, as both collections can be used for classic sets. We sell a variety of thicknesses ranging from 0.12 to 0.20 so you can choose the most suitable thickness.
You can also use our Matt Flat/Ellipse Cashmere Lashes, that due to their ellipse shape create a slightly thicker looking and more dramatic classic set. Due to their flat base (instead of the rounded base with the Mayfair/Chelsea range) it help to create a better bond between the natural lash and the eyelash extension. Additionally, Matt Flat Ellipse lashes have a split-tip, creating an even softer wispiness to a classic lash set.
All London Lash Pro lashes are made from a synthetic material so are completely cruelty-free and hypoallergenic, they are beautifully soft and lovely to work with.
The Mayfair Mink lashes are made from the same synthetic material as the Chelsea Silk, meaning that they are hypoallergenic, hold their curl perfectly and last equally well! The main difference is in the way the lashes are finished - the Mayfair collection has a shinier, darker and bolder appearance than the Chelsea, which is a more natural lash colour and perfect for creating a beautiful soft natural look. The strip that the Mayfair comes on is also a little bit less sticky, so some lash technicians prefer this for creating fans, depending on their favoured fanning method. For classic lashes, Mayfair and Chelsea are both well-loved by lash artists and their clients alike.
Clear glue is the best friend for coloured lashes, especially lashes which are light in colour, for example, light blue, pink or white!. To create a bright and colourful look that truly pops - use a clear adhesive. This way the bonding won’t be visible, which is especially helpful when using bright colours. Our Crystal Bond adhesive is the perfect choice for this!
Alternatively, you can use a black adhesive to create a more defined eyeliner effect. When working with darker coloured lashes, for example, dark blue or brown - try using black glue. You will be surprised how easily you can achieve an eyeliner effect this way.
P.S. Make sure your glue application is spot on, as it will be more visible with coloured lashes!
All of our lash collections are made from a super-soft synthetic material. We have various lashes in our range -
Naturally, the more you go up the thickness of the lash extensions, i.e 0.20 thickness, the lashes will feel harder in comparison to a thinner lash, i.e 0.03, 0.05 or 0.07.
For classic lashes, why not choose our Matt Flatt Ellipse lashes that have a split-tip, which makes them super-soft and perfect for wispy classic sets!
For more information on which lashes to choose, read our blog!
Pre-treatment
It is always best to recommend to your clients to use a professional product that has been designed and tested to be in contact with the gentle eye area. Our Lash Foam Shampoo has been tested and approved to be used together with eyelash extensions, it removes makeup and prepares lashes for the application. Additionally, it will clean the lashes by removing any oil, sweat and makeup build-up which will help to keep the lashes on longer.
Baby Shampoo or other products not made specifically for the eye area or lash extensions, in particular, should not be used on the eye area, and quite often can actually cause dryness or irritation on the delicate skin around the eyes.
Retention & Speed Booster is a multi-functional product that will enhance your treatment as it increases retention and the speed of work. Due to its high alkalinity, Retention & Speed Boosterhelps to gently open the hair cuticles. This enables more glue to stick with the extension and the natural lash thus increasing retention. Apply Retention & Speed Booster with a micro brush on natural lashes, after cleanser and primer to slightly open hair cuticles and increase the surface for better grip and adhesion.
Watch a tutorial on how to apply Booster during a treatment: https://www.youtube.com/watch?v=c7tWBTrhAYY
Superbonder adds elasticity to the adhesive. The additional flexibility ensures the bonds don't break as easily, therefore resulting in better retention. Superbonder instantly polymerises the glue, without shock curing. It locks in the fumes from the adhesive and with the fumes contained, irritation and sensitivity are significantly reduced. Additionally, because the bonds have been sealed, the lashes are instantly safe to get wet. So no more waiting 24 hours after the treatment!
London Lash Cleanser is an alcohol-based product that is used to de-moisturise natural lashes and removes any oils and proteins from their surface. London Lash Primer is a water-based product that is used to moisturise natural lashes and neutralise pH levels to improve the bonding between the natural lashes and the extensions.
It is not recommended to use Cleanser without the Primer. This is because the Cleanser is very drying on the lashes, and without moisture, the lash glue will not be able to cure. The Primer must be used after cleansing, as it puts moisture back into the lashes after the high alcohol content of the Cleanser.
For an extra touch of luxury, why not go for one of our scented Cleansers and Primers? It’s such a little thing, but a slight waft of Cherry or Coconut can take your client’s experience from an 8 to a solid 10!
How you complete your pretreatment has as much of an effect on the retention of the lashes as the glue you use. It can be the difference between 2 weeks of retention, and 5 weeks of retention, so it is very important to get it right - lash retention is client retention, after all!
The very first step should always be makeup removal. You can either give your client a lash bath with a Lash Foam Cleanser to wash their lashes or you can hand them the foaming cleanser so they can wash their lashes themselves in the bathroom.
After removing all makeup, follow the next pretreatment steps to ensure natural lashes are well prepared:
Step 1: Use Protein Remover Pads - If there are some remnants of mascara, makeup, oils or sebum build-up around the lashes, the protein remover pads will do an excellent job at ensuring all final traces of unwanted oils are removed.
Step 2: Use Cleanser - Cleanser has a high alcohol content which gets rid of EVERYTHING - any oils, any residue from foam cleanser that might be left, any little tiny traces of makeup will be gone.
Step 3: Use Primer - It is a MUST to use Primer after Cleanser because it puts moisture back into the lashes after the high alcohol content of the Cleanser which can be drying. It gets those lashes ready to have extensions placed on them like nothing else.
Step 4: Booster! - Booster may be considered a London Lash holy grail product, and it’s for good reason! Natural lashes can be smooth and silky, which can result in extensions ‘sliding off’. Due to its alkaline qualities, Retention and Speed Booster gently opens the hair cuticles without damaging the natural lashes, enabling the glue to grab on the cuticles and hold better, improving your retention.
Ta-da! Now you’re ready to go. Get that map drawn and slay some lashes!
Watch our YouTube video on how to perform a full pre-treatment routine and get the best retention possible!
We always recommend completing all steps of pre-treatment in order to increase retention and ensure that lashes are super clean. We also would not recommend using a lash Cleanserwithout following with a lash Primer. This is because lash Cleansers have high alcohol content in order to completely remove any oil residue on the lashes, which can be very drying to the natural lashes. You will need to follow with a lash Primer in order to replace that lost moisture so that the lash glue has some moisture in order to dry. Without some moisture, the lash glue may be drying too slow for you, or not at all!
To properly prepare natural lashes, check out some articles and videos on how to slay pre-treatment for that 5-week retention goal!
Saline solution, whilst a great option to clean lashes in a hurry, doesn’t always remove all traces of oil and makeup build-up, which can drastically affect your retention.
We always recommend completing all steps of pre-treatment in order to increase retention and ensure that lashes are super clean. How you complete your pretreatment has as much of an effect on the retention of the lashes as the glue you use. It can be the difference between 2 weeks of retention, and 5 weeks of retention, so it is very important to get it right - lash retention is client retention, after all!
The choice depends on your personal preferences, as both ways are correct no matter whether you use straight or curved tweezers for isolation. We have a wide range of straight and curved tweezers that differ slightly by length and final shape.
We have two types of volume tweezers available in our store:
Both types have been designed for the perfect fan creation and it is totally up to you which one you choose, as it is down to personal preference which shape one may prefer. However, our best selling volume tweezer is Fine Tip Deluxe!
Both volume tweezers are perfect for making fans up to 8D, and the Fine Tip Delxue Tweezersup to 10D fans! However, it entirely depends on your own experience and training. Practice makes perfect!
To precisely apply eyepatches to small eyes, we recommend a smaller shape of eyepatches so they will nicely fit and will not cause any discomfort for your clients.
You can either choose Nano Hydrogel Eyepatches that are very thin and flexible to suit every eye shape. They contain plant extracts that are known for boosting microcirculation, antioxidant and anti-allergy properties, leaving the skin looking healthy and radiant.
Another amazing solution would be Teflon Eyepatches which work especially well for small eyes, oily skin or deep-set eyes. Due to an innovative bottom gel, they stay in place throughout the whole appointment.
They also have a specially formulated top surface that creates a non-sticky layer to help prevent extensions from sticking to the patch when working with clients who have downward-growing natural lashes.
One (1) year unlimited unconditional warranty for manufacturer's defect, loss of functionality, parts, shipping, and service. After one year we will continue to warranty the product provided we have the parts to repair and/or replace.
Account & Other
We have a trainer location finder on our website. Please click the link below and you will be able to enter your postcode to find a trainer close to your location.
Please note that all trainers listed on the map are our business partners and work as independent training providers.
If you would like to complete a Russian Volume course, we have many talented business partners who are independent trainers collaborating with London Lash. They all have very high standards and are using London Lash products during their courses. To book with one of London Lash Approved independent trainers, search for the trainer nearest you, by clicking on the map and inserting your postcode.
Unfortunately, at the moment the recruitment is closed and we no longer onboard new trainers.
However, if you are a training academy and would like to train using London Lash products, we have a special collection dedicated for training academies.
Unfortunately, at this moment we are not looking for new distributors.
London Lash products are cruelty-free and do not test products on animals.
To check which products are Vegan, Gluten-Free and Halal please visit each product listing and check under ‘Product Properties’.
Depending on the product type you may want to store certain products slightly differently, however, we always recommend to store them in a cool, dry place, away from direct sunlight.
And to be a bit more specific for some most important products:
Glue : always keep your glue away from direct sunlight and protect it from high temperature and humidity. We recommend storing you glue in an air tight container.
Lashes : keep them in original lash boxes, stored for example in a cupboard , unless you are using them. Then we recommend preparing a few palettes and keeping them in a closed acrylic organiser to protect from dust.
Tape : always protect the tape from dust by keeping it in a tape cutter or any other closed container.
Micro brushes/brushes : always protect them from dust by keeping them in a closed acrylic organiser or any other closed container.
For further information on how to store your lash glue, please visit our Blog Page
When it comes to patch testing, this is something which is strongly advised but not something you necessarily need to enforce. We recommend checking with your insurance provider if they require you to perform a patch test in order to cover you for the treatment.
A patch test should always be carried out at least 48 hours prior to the treatment by applying a few lashes per eye, the same way you would normally do when performing a treatment. It is usually around 10-15 lashes per eye, the same length as natural lashes, so they nicely blend in.
Few important things to remember:
- If the client has had extensions before and has had no reaction, they may still have one at any given time, as allergies can develop over time.
- If a client has not had extensions before and does not know whether they are allergic or not, it is of course advisable to conduct a patch test, but please be aware that they may still have a reaction due to a lower amount of adhesive being used.
- Patch testing on the skin is not advised but it is quite an old-fashioned way of conducting a patch test, from when eyelash extensions were new and not really widely known. The glue should never be applied on the skin as it may cause redness or irritation almost immediately, which may not necessarily be an indicator for an allergic reaction. The glue can also cause serious burns when in contact with the skin.
- Always check with your insurance provider what is their policy regarding patch testing.
- Always inform your clients that they may still develop an allergic reaction despite having a patch test done, as allergic reaction to glue fumes is a developed allergy and can happen at any point while having your lashes done (even after many years).
- We strongly advise NOT to perform a treatment, if your client shows any signs of an allergic reaction, or you are aware of an allergic reaction that happened in the past.
This is something which is down to the individual salon/lash technician/client/insurance. When performing a treatment on a pregnant client there is a risk that in the event of an allergic reaction, the client wouldn’t be able to have any medicine to reduce the symptoms. We always recommend checking with your insurance provider if they cover you in the event of working with pregnant clients and making an individual decision based on that.
We do not have a physical shop, we are an online-based company.
Unfortunately no, because if a client has developed an allergic reaction once, they are more prone to develop it in the future. You may also not be covered under your beauty insurance if you perform a treatment on a client with contraindications to the treatment
Clients who experience just mild discomfort from the glue fumes may benefit from reducing the fumes with Superbonder at the end of the treatment.
Another tip will be to reduce the glue fumes around the client’s face by using the Glamcor Flowto extract the glue fumes and improve the air quality.
We have assigned maximum limits to our product selection on our websites for a few key reasons:
1. To avoid customers facing any potential overstocks from bulk buying and the products then reaching its expiry date before use (especially the glues!)
2. To avoid buying for resale
Our returns policy states that we cannot accept any returns for unwanted products over 14 days since purchase, and so unfortunately we would not be able to accept any returns over this period if you accidentally overstocked from bulk buying during the sale. The last thing we want is for our customers to lose out, so we have this policy in place to safeguard against any potential disappointments.
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