How to Give a Great Consultation | A London Lash Step-by-Step Process

Lash extensions have become more than just a beauty trend; they're a statement, an art, and a profession. As the demand for eyelash extensions grows, so does the need for professional Lash Techs who not only create beautiful sets of lashes but are able to build a fantastic rapport with their clients and give them a great consultation. We get it, it’s such an easy step to skip or brush over, but believe it or not, a thorough consultation is one of the most crucial parts of the entire treatment! If you’re unsure of the significance of a lash consultation, or you’d like some advice on how to conduct one, we’re here to help you out! 

Applying lash extensions with lash tweezers

Why is a Lash Consultation Essential?

A lash consultation serves as the foundation for a successful lash treatment. It's the initial step that ensures the client's expectations are met, and potential issues are addressed before you begin pretreatment and application. Especially if this is the first time a client is coming to you, you’ll want to make sure you have all of the information you need in order to carry out a safe treatment, which will result in a stunning outcome that you and your client both adore! 

Here are a few reasons why you should conduct a thorough lash consultation:

Personalized Experience

Every client is unique, with different eye shapes, lash lengths, and preferences. A lash consultation allows you as the Lash Tech, to tailor the lash extensions to suit your client's specific needs and desires. It’s also important to assess your client’s face shape when you’re trying to determine which style will suit them, but we’ll dive deeper into that later on.

Safety First

Safety cannot be compromised. A meticulous consultation can pinpoint any allergies or sensitivities that your client may have, which will help you in trying to provide a seamless and reaction-free lash extension experience. When your client is filling out their consultation form, it’s essential that they record any allergies or sensitivities they have, as well as document any medications they may take as they could affect their treatment - this step is crucial to protect your business and prevent any adverse reactions during or after the lash application.

applying superbonder to lash extensions with a microswab

Steps to a Successful Lash Consultation

Use a Lash Consultation Form

A lash consultation form is an important document that captures all the necessary information about the client. This includes their health background, current medications, past experiences with lash extensions, and envisioned outcomes. This form acts as a roadmap for you as the Lash Tech to help guide you through the application process based on your client's needs. This consultation form should also include the date when your client received a patch test. Before even coming to their appointment, it is super important that your client undergoes a patch test from yourself. This ensures the products you use are compatible with the client's skin and, hopefully, won’t cause any unexpected reactions. Additionally, the form should include personal information like contact details and birthdays, which can help in fostering a lasting relationship.

Filling in a lash consultation form

Discuss Your Client's Expectations

It's essential to understand what your client expects from their lash extensions. Whether they want a natural look or something more dramatic, discussing this upfront ensures that both you and your client are on the same page. This goes hand in hand with…

Choosing the Right Style

It’s important that you assess your client's face shape when deciding on the perfect lash style for them, as different face shapes will be compatible with different lash extensions styles. By evaluating a client's face shape, you can recommend styles that complement and enhance their natural beauty. For instance, your client may express their desire for a gorgeous, dramatic Cat Eye; however, if they have a downturned face shape, this lash style will cause a drooping effect, which your client will probably not love when it comes to the end result. Instead, trust that they will take your professional opinion and suggest a more complimentary lash style such as a Dolly or a Squirrel, which will open up and lift their eyes.

When choosing the right style you need to take into consideration the following:

  • The client’s age
  • The client’s natural lashes
  • The client’s eye shape and facial structure
  • The lash color you will use
  • The lash lengths you will use
  • The lash curls you will use
Eye shape chart for lash technicians

Educate Your Client

A well-informed client is a satisfied client. Many clients might not be aware of the different types of lash extensions available or how to care for them. As a Lash Tech, it's your responsibility to educate them about the process, the aftercare, and how to maintain their lash extensions. If you want to learn more about lash extension aftercare, we’ve got you covered! You can check out our aftercare blog posts, which outline each step your client needs to take to keep their lashes looking fresh, full, and fluffy!

Address Any Concerns & Build a Rapport

Clients might have concerns or fears, especially if it's their first time getting lash extensions. Addressing these concerns and answering any questions they might have will put them at ease. Not only will they feel more confident about their upcoming treatment, but you will be building a relationship with them at the same time. A successful lash business thrives on repeat clients, so by building a rapport and trying to understand their lifestyle, you’ll be able to get to know them on a personal level and can turn a one-time client into a loyal one.

Conducting a lash consultation

Remember, it's not just about the final look; it's also about the journey to get there. A good lash consultation can feel like a friendly chat over coffee, where you and your client get to know each other's preferences and concerns. It's this heart-to-heart that ensures your client walks away with lashes that not only look stunning but feel right for them. As the industry constantly evolves, one thing remains clear: a thorough consultation is the foundation for a fabulous result.