LOYALTY SCHEME


How does the Loyalty Scheme work?
Loyalty points are earned via actions and can be redeemed as money off a purchase in the same way that you’d use a discount code.

Can I use discount codes as well as my points?
No, as your points are converted into a discount code when you redeem them, you will not be able to use a discount code alongside your points. 

How can I earn rewards?
You will first need to create an account on the London Lash US website. If you already have an account, all you’ll need to do is ensure you’re logged in! 
Once you have signed up, points are earned via the following actions:
  • 200 points = Follow on Instagram
  • 200 points = Sign Up to the loyalty & referral scheme
  • 1000 points = Celebrate a birthday
  • 5 points for every $1 spent*NOTE* You must use the same email address to purchase, as when you signed up to the loyalty scheme otherwise the points will not be earned
These will be added to your account automatically after each action is completed.
***Please note that points cannot be accrued retroactively. Points will only begin to accumulate on orders placed after the launch of the scheme (September 8th 2021) 

How can I find out how many points I have collected?
They will be visible at any time in your account, simply log in, and check out the rewards pop-up!

How can I redeem rewards?
Once you reach a minimum of 100 points, you will be able to redeem them on any order. 
To do this, you will need to:
1) Go onto the pop up 
2) Click ‘Ways to redeem’ 
3) Adjust the slider to the amount of points that you would like to redeem for your discount code
*Note - This is a final step to get your code and cannot be undone
4) Either copy your discount code to enter it manually at checkout or click ‘Apply’ and the discount code will automatically apply to the basket

Is there a minimum amount of points to earn before I can redeem a reward?
You will need to have accrued at least 100 points before you can redeem them to use on an order. 

Is there a maximum amount of points I can use for a purchase?
Nope! It’s entirely up to you if you would like to redeem your points 100 at a time, or if you’d like to save up thousands of points to have a real shopping spree! 

Is there a minimum amount I have to spend in order to spend my reward?
Yes, there is a $15 minimum spend on orders which points are applied to.

How do I purchase using my rewards?
Once you have accumulated your points and have followed the steps above to redeem them, then you will be provided with a code. Click ‘Apply’ and it will be automatically applied at checkout. You can also copy and paste the code if you would like to add it manually.
***Please note that you must use the same email address that you used to sign up to the Loyalty Scheme. If a different email address is used, your points will not be available. 

If I change my email address, can I transfer my points?
Points can be transferred between accounts but you will not be able to do this yourself. Please contactsupport@londonlash.com for help with this - in order to protect our customers we are highly likely to ask some security questions to ensure that we’re giving the points to the right person!

How can I check my discount code once I have redeemed my points?
You can go to the Rewards icon on the website, and in your account click on ‘my rewards’ at the top of the window. Any redeemed rewards will be visible here.

What items can I use my rewards towards?
You can use your rewards towards the majority of items on our website, excluding:
Glamcor Lighting, Training Kits, Uniforms and Glue Subscriptions

If my points don’t get added to my account, what should I do?
Please emailsupport@londonlash.com and our customer service team will assist you

If I accidentally redeem my points too soon, what should I do?
Please emailsupport@londonlash.com and our customer service team will assist you

If I return an item where I used my points, will my points get refunded?
Yes. Please note in this case that we cannot exchange points for cash, so if an item is returned which was purchased using points, it will be refunded to your points.

If I need to cancel my order before it is dispatched, will my points get refunded?
Yes, please make sure to inform our Customer Advisors and they will be able to assist you

Do my points count on delivery fees?
No, they only count towards item values.

Is there an expiry date on the reward once redeemed?
No

Can I use my points on the London Lash sister websites?
No, they are non-transferable


REFERRAL SCHEME

How does the Referral Scheme work?
If you have a friend that has never purchased with London Lash before, you can send them an email with a $10 coupon to use on their first order of $50 minimum. 
If they use the code, you will then also receive a $10 coupon to use!

Is there a minimum spend in order to use the coupon code?
Yes, it is $50 minimum excluding shipping fees

  • London Lash holds the right to cancel/amend and nullify any points, rewards or codes earned/received under the London Lash Loyalty Scheme.

  • We endeavour to manage the scheme in a professional and fair manner, Due to this, any accounts that are suspected of abuse of the scheme will be terminated, and points will be null and void.

If you have any queries regarding the London Lash Loyalty & Referral Scheme, please email support@londonlash.com